Frequently asked questions
Find answers to common questions about our products and services.
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Pure copper naturally oxidizes when exposed to air and water, developing a rich, dark patina over time. This is not a defect; it is the ultimate proof of the metal's 100% purity. To easily restore its original bright shine, simply wash the copper with a natural mixture of lemon juice and salt, then rinse and dry thoroughly.
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After each use, gently wipe the bronze surface with a soft, damp cloth or a gentle, non-stripping cleanser. Avoid harsh chemical cleaners or abrasive sponges, as they will damage the authentic metal. Dry the tool completely before placing it back in its box or dust bag.
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This is a beautiful, completely natural reaction! Authentic Kansa bronze reacts to the acidity levels in your skin and the oils you use. The grey effect means the tool is actively working to draw out acidity, balance your skin's pH, and detoxify. Simply wipe the grey away with a warm, damp cloth or a gentle facial cleanser.
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To preserve the integrity and natural antibacterial properties of the artisan wood, never soak your combs in water. Clean them gently with a damp cloth. To keep the wood nourished and smooth, occasionally massage a few drops of a natural oil (like jojoba, argan, or coconut oil) directly into the comb.
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We know you are looking forward to your new ritual. All orders are carefully packaged and shipped from our studio within 1 to 2 business days. Once your package is in the mail, you will receive an email with your tracking information.